REFUND AND RETURN POLICY

Last updated:1st May 2023

Overview

If your product is defective, immediately let our staff know.

We are unable to accept returns on incorrectly purchased products, and products damaged due to customer error.

To put in a request for a return, please email or Whatapps (+6010-872 9363) to our support staff. Once the claim is approved, you are required to send your items back to our office in Malaysia. Please note that the purchaser will bear any shipping costs associated with the returns.

Our refund and return policy is within 14 days. Therefore, refund or exchange for purchases made after 14 days will not be entertained.

To be eligible for a return, your item must be unutilized and in the same condition that you received it. It must also be in the original packaging. Purchases should ensure that returned products are properly packed to avoid damage during shipment to the return address. Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.

Additional non-returnable items:

• Free gift

To complete your return, purchaser must submit strong photo and/or video evidence that clearly supports the reason for the return/refund, where applicable.

Refunds

Once your return is received and inspected, we will Whatsapp or send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are eligible for a refund, it will be credited to your credit card account or original method of payment, within the stipulated time frame as agreed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Sadly, We do not offer refunds on promotion or clearance items. Only regularly priced items are refundable. Should you need more information about our refund policy, please contact us through email mdcgrading.m@gmail.com.

Cancellations

To make a cancellation order please contact us immediately: mdcgrading.m@gmail.com. If you cancel your purchases within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you. Additional charges and shipping costs are the responsibility of the purchasers.

Shipping Returns

Once our team processes your order within 5-7 business days, expect to get it within 14-20 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including non-payment of tariffs, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage or cancel their order.

Need help?

Contact us at Whatapps (+6010-872 9363) or email to mdcgrading.m@gmail.com for questions related to refunds and returns.